VDB Frequently Asked Questions
ARE ITEMS SOLD ON VDB REPLICAS OR AUTHENTIC ORIGINALS?
We take careful measures to ensure that every item listed for sale is authentic. Learn more about our Guaranteed Authentic items.
WHAT CONDITION ARE THE ITEMS IN?
We are selective in the luxury goods we purchase and generally sell new, like new or gently used and sometimes well used items (all damages are shown in the item pictures and reflected in the price) Gently used items have minimal signs of soiling, abrasions, stains, scratches or tears. Leather is supple and devoid of creasing. Natural tan leather has darkened due to contact with air and human skin although there are no signs of staining. Occasionally, we may list for sale vintage items that have been well loved and it shows. Many fashionistas agree that many items in this condition look their best and brandish these items with pride.
Every item includes a detailed description of its condition and images of any flaws or signs of wear. We do not sell items that are beyond regular wear and tear.
ARE PRE-OWNED ITEMS CLEANED OR RECONDITIONED PRIOR TO BE LISTED FOR SALE?
No… Items are sold as bought… You can always send your items to Chanel to have them refurbished.. There will be a cost and waiting period will vary according to what you want to be done.
DO ITEMS COME WITH ORIGINAL PACKAGING AND PAPERWORK?
Please see individual item description. Items that come with their original boxes, dust bags, authenticity certificates, and manuals will contain the appropriate message in their product descriptions.
ARE THE IMAGES SHOWN ON YOUR WEBSITE OF THE ACTUAL ITEMS LISTED FOR SALE?
Yes, we take detailed images of every product that we sell. We do our best to provide images of areas of wear for a pre-owned item.
DO YOU OFFER GIFT VOUCHERS?
We offer gift vouchers in several denominations.
DO I HAVE TO CUSTOM CHARGES TAX?
Yes you may have to pay custom charges, please check with your Country’s authority site for further details. Please read our Shipping and Postage Policy.
DO YOU SUPPLY ADDITIONAL PICTURES?
No, We do not have the manpower do this due to sheer volume of bags and enquiries we deal with. Please read our authenticity policy. If you still fee unsure then please feel free to shop else where.
Shipping and Returns
DO YOU SHIP TO APO/FPO?
We don’t want to forget our friends in the military! Yes, we ship to APO/FPO destinations using Royal Mail Insured International Signed for mail service.
DO YOU SHIP TO INTERNATIONAL DESTINATIONS?
Yes, we ship our luxury goods worldwide! Please note that we will require additional billing account information to process international orders. A customer service representative will contact you after your order is placed with further details.
WHAT IS YOUR RETURN POLICY?
We offer a no quibble 7 DAY MONEY BACK GUARANTEE we are happy to refund or exchange goods reasons permitting.
Vintage Designer Hanbags Online takes pride in all the quality products selected. However, customer satisfaction is of the up most importance to us if you are really unhappy with your purchase we will gladly refund or exchange your item within 7 days of receiving your order. Providing it is returned in the same condition as received and unused.Exchanges that are damaged or altered may not be accepted and may be sent back to the customer we reserve the right to refuse refund or exchange.
Please note SALE items are FINAL SALES no refunds, exchange permitted within 7 days.
Where provided, designer packaging such as authenticity cards, dust bags, tags and boxes should be included with your return, please note, not all bags do come with extra accessories please read the production description carefully before you make your purchase. Exchange or Refund shipping must be paid by the buyer. Please send the package via a traceable carrier so that you can track your package if necessary (FedEx, UPS, DHL). For your protection, please insure the package for the full amount of the invoice plus shipping charges.
Vintage Designer Handbags Online is not responsible for items lost or damaged while shipping.
Selling Your Items
WHAT ITEMS CAN I SELL?
We buy authentic pre-owned luxury goods that have been gently used, with no significant defects. If the item has been repaired, it must have been done so at a factory authorized repair center. We are selective in the designers we buy and sell and generally do not focus on designers that have a strong presence in outlet stores or discount retailers.
DO YOU OFFER CONSIGNMENT SALES?
Absolutely! We’re committed to selling your items quickly while bringing the best value within the pre-owned luxury goods market. With our effective merchandising and market reach, 80% or our luxury items sell within 30 days. Best of all, we charge a low 30% consignment fee.
HOW LONG DOES IT TAKE TO RECEIVE MY CHECK?
After we have received your items, you will receive payment via check within 3-5 business days. If you have consigned an item with us, you will receive payment via check within 3-5 days of the selling date of your item