Call Us: +0044 7454 979 676

Postage & Packaging

Postage & Packaging

PLEASE READ IMPORTANT SHIPPING AND POSTAGE INFORMATION

WE OFFER FREE SHIPPING WORLDWIDE!!

WE DELIVER WORLDWIDE
WE ARE BASED IN THE UK;
ALL ITEMS WILL BE SHIPPED FROM THE UK UNLESS OTHERWISE STATED…ALL PRICES ARE IN GREAT BRITISH POUND (GBP)
FOR CURRENT CURRENCY CONVERSION YOU CAN VISIT WWW.XE.COM

We are not able to mark the item as ‘gifts’, or write the value of the items lower than they are on the shipping labels/invoices due to the custom declaration laws.
Import duties, taxes, and other additional fees might be charged by your local customs. It is the buyers” responsibility to pay all of the taxes and any other fees.
If you have any questions about import duties or taxes, please contact the customs office in your country before you purchase or make an offer.

Payments & Shipping
PAYMENT
We only accept payments through Stripe (If you wish to pay by paypal please contact us first. We will ship the items out within 3 business days after we confirm your payment.

SHIPPING
We only ship to Billing address.
Most items will be shipped from the UK, Consigned items may be shipped directly from Supplier.
1. Regular items (bags, wallets, etc) will be shipped via Registered Mail. We will cover the shipping fee and the insurance.

2. Jewelries and watches over £500 value will be shipped via FedEx.
We will charge a total of 30 GBP for the shipping fee and the insurance.

DELIVERY TIME
1. Your item will be shipped out within 3 business days after the purchase.
2. Items usually takes approximately 10 – 14 business days to be delivered.

STANDARD DELIVERY TIMES

5 – 10 WORKING DAYS – UK DELIVERY
7 – 10 WORKING DAYS – EUROPE DELIVERY
10-14 WORKING DAYS – INTERNATIONAL DELIVERY
PLEASE ALLOW THE DAYS STATED FOR DELIVERY THIS APPLIES TO ALL COUNTRIES INCLUDING THE UK

WE OFFER FREE SHIPPING WORLDWIDE!!

We do not stock all items thus the given delivery times, items not stocked are delivered to us via our shipping agent, checked for accuracy then sent on to customer. If the item is in stock it will be sent NEXT DAY delivery for UK Buyers (Also can be sent express to any other country, customer will be liable for additional EXPRESS SERVICE charges)

Shipping times are estimated we give a generous delivery time so as to avoid disappointment, we try our best to get your item to you as soon as possible…please bear in mind that Postal services are beyond our control so delivery time may vary from time to time…
Unless otherwise stated these are our set delivery time frames; please make purchases in reasonable time to accommodate our specified shipping times.

DELIVERY TIMES
PLEASE NOTE THAT DELIVERY TIMES ARE SUBJECT TO INCREASE DURING THE BUSY HOLIDAY PERIODS….. PLEASE ALLOW FOR THIS WHEN MAKING YOUR PURCHASE… STILL NOT SURE PLEASE EMAIL US WITH ANY QUESTIONS…

3. Items could also take a little longer to be delivered due to:
a)Bad weathers
b)Any events, such as holidays
c)The delay at the customs office if outside the UK
There may also be delivery delays especially during busy periods which we will email customers to inform them, this applies to all countries……

We do not ship out the items on weekend (Sat & Sun).
Tracking numbers will be provided for all items; you can normally track your item at your own country postal web site once it has been sent.
Please allow 24 – 48 after shipping for the website tracking information to be updated.
**All shipping costs are ACTUAL and we do not charge HANDING FEES for shipping.
There are no hidden handling fees in our shipping cost.

LAYAWAY PLAN
Don’t have all the money? Not worry…. 🙂
We are now accepting layaway payments…
You deposit 50% now and the next 50% within 30days..
Conditions apply
If wish to you cancel (after 3 days) then please be advised that a 15% administrative charge will be deducted from your deposit and difference refunded..

RETURNS/CANCELLATION POLICIES
RETURNS POLICY
Returned items must conform to our returns policy:
Your returned item must arrive at the partner boutique or brand store it was ordered from no later than 14 days after you have received it.
After this time we cannot guarantee that the refund will be accepted; · We strongly recommend that you book your return pick-up within 7 days of receiving your order to ensure that it arrives at the partner boutique or brand store within 14 days.
Please contact customer services if you have any queries relating to this;
Please note we can only collect returns from the same country to which your order was delivered.

If you have returned an item from a country other than your delivery country, you might have to pay additional import duties. We strongly advise that you do not do this.
Once your return has been received and complies with our returns policy, we will refund you by your original payment method;

We strongly advise all customers to check items thoroughly upon delivery before removing any attached tags and before disposing of any original packaging;
Items must be returned unworn, unwashed, undamaged and unused with their original tags.
Footwear and accessories must be returned in the original boxes provided and inside a protective shipping box;
We recommend that you return items in their original packaging to ensure the necessary protection when in transit;
Returned items will be refunded excluding the cost of shipping when using our free collections service;
All skincare and cosmetics must be returned unused, unopened, with an unbroken seal and in their original packaging, otherwise they will not be accepted.

We sell our items on other websites and in retail stores.
If the item was sold out before your purchase, your order will be cancelled and a full refund will be issued immediately.
Our suppliers are members of the Association Against Counterfeit Product Distribution(AACD).
Please visit the HP of AACD from more info
ID : R-0040

Packages insured at full amount, ensures a full refund for the value of the item should the package get lost, stolen or damaged.

All sales on Discounted Items are final.
Authenticity is guaranteed or your money back.

Please buy with confidence as we only sell authentic items. Please read our Authenticity Guarantee here

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