Returned items must conform to our returns policy:
Your returned item must arrive at the partner boutique or brand store it was ordered from no later than 14 days after you have received it.
After this time we cannot guarantee that the refund will be accepted; · We strongly recommend that you book your return pick-up within 7 days of receiving your order to ensure that it arrives at the partner boutique or brand store within 14 days.
Please contact customer services if you have any queries relating to this;
Please note we can only collect returns from the same country to which your order was delivered.
If you have returned an item from a country other than your delivery country, you might have to pay additional import duties. We strongly advise that you do not do this.
Once your return has been received and complies with our returns policy, we will refund you by your original payment method;
We strongly advise all customers to check items thoroughly upon delivery before removing any attached tags and before disposing of any original packaging;
Items must be returned unworn, unwashed, undamaged and unused with their original tags.
Footwear and accessories must be returned in the original boxes provided and inside a protective shipping box;
We recommend that you return items in their original packaging to ensure the necessary protection when in transit;
Returned items will be refunded excluding the cost of shipping when using our free collections service;
All skincare and cosmetics must be returned unused, unopened, with an unbroken seal and in their original packaging, otherwise they will not be accepted.
We sell our items on other websites and in retail stores.
If the item was sold out before your purchase, your order will be cancelled and a full refund will be issued immediately.
Our suppliers are members of the Association Against Counterfeit Product Distribution(AACD).
Please visit the HP of AACD from more info
ID : R-0040